Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and StreamlineSales ("Company," "we," "us," or "our") concerning your access to and use of our customer relationship management platform and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use the Service. By using the Service, you represent and warrant that:

• You are at least 18 years of age
• You have the authority to bind your organization to these Terms
• All information you provide is accurate and complete
• Your use of the Service will not violate any applicable laws or regulations

3. Account Registration and Security

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

3.2 Account Responsibility

You are responsible for all activity that occurs under your account, whether authorized or not. We are not liable for any loss or damage arising from your failure to maintain account security.

4. Subscription Plans and Pricing

4.1 Subscription Tiers

We offer various subscription plans with different features and pricing. Current plans and pricing are available at streamlinesales.com/pricing.

4.2 Free Trial

We may offer a free trial period. At the end of the trial, you will be charged for the selected plan unless you cancel before the trial ends. No credit card is required for the trial period.

4.3 Billing and Payments

• Subscription fees are billed in advance on a monthly or annual basis
• You authorize us to charge your payment method on file
• All fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days' notice
• Failure to pay may result in suspension or termination of your account

4.4 Taxes

All fees are exclusive of taxes, which you are responsible for paying. If we are required to collect or pay taxes, they will be charged to you.

5. Cancellation and Termination

5.1 Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation is effective at the end of your current billing period. You will retain access until that date, but no refund will be provided for the remaining period.

5.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You violate these Terms
• Your payment fails or your account is past due
• You engage in fraudulent, abusive, or illegal activities
• We are required to do so by law
• We discontinue the Service

5.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We will provide you with 30 days to export your data. After this period, we may delete your data in accordance with our data retention policies.

6. Acceptable Use Policy

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws
• Violate the rights of others, including intellectual property rights
• Upload malicious code, viruses, or other harmful materials
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Service or servers
• Use automated systems to access the Service without permission
• Engage in spamming, phishing, or other abusive practices
• Resell, lease, or provide the Service to third parties without authorization
• Reverse engineer, decompile, or attempt to extract source code
• Remove or obscure any proprietary notices or labels

7. Your Data and Content

7.1 Your Ownership

You retain all rights, title, and interest in the data and content you submit to the Service ("Your Data"). We do not claim ownership of Your Data.

7.2 License to Us

You grant us a limited, non-exclusive, worldwide license to use, store, and process Your Data solely to provide and improve the Service. This includes generating AI insights, forecasts, and recommendations.

7.3 Your Responsibilities

You are responsible for:

• The accuracy, quality, and legality of Your Data
• Obtaining all necessary rights and consents for Your Data
• Maintaining appropriate backups of Your Data
• Complying with applicable data protection laws

7.4 Data Protection

We implement security measures to protect Your Data as described in our Privacy Policy. However, you acknowledge that no system is completely secure.

8. Intellectual Property Rights

8.1 Our Rights

The Service, including all software, technology, designs, trademarks, and content (excluding Your Data), is owned by us and protected by copyright, trademark, patent, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service during your subscription period, subject to these Terms.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas, you grant us an unrestricted, perpetual license to use, modify, and incorporate such feedback without compensation to you.

9. Service Availability and Support

9.1 Service Availability

We strive to provide 99.9% uptime but do not guarantee uninterrupted or error-free service. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

9.2 Maintenance and Updates

We may perform scheduled maintenance with advance notice and emergency maintenance as needed. We may update, modify, or discontinue features at our discretion.

9.3 Support

Support is provided according to your subscription plan. Support channels may include email, chat, phone, and documentation.

10. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT
• ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT
• ERROR-FREE OR UNINTERRUPTED OPERATION
• SECURITY OR FREEDOM FROM VIRUSES
• RESULTS OR OUTCOMES FROM USING THE SERVICE

AI-generated insights, scores, and forecasts are estimations based on algorithms and historical data. They should not be relied upon as the sole basis for business decisions.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• DAMAGES RESULTING FROM USE OR INABILITY TO USE THE SERVICE
• DAMAGES CAUSED BY ERRORS, MISTAKES, OR INACCURACIES
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR DATA

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless StreamlineSales and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of a third party
• Your Data or content you submit
• Your breach of applicable laws or regulations

13. Dispute Resolution

13.1 Informal Resolution

If you have a dispute with us, you agree to first contact us at support@streamlinesales.com to attempt to resolve it informally.

13.2 Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration rather than in court, except where prohibited by law. The arbitration will be conducted under the rules of the American Arbitration Association.

13.3 Class Action Waiver

You agree that disputes will be resolved individually and not as part of a class action or collective proceeding.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of courts in Delaware for any disputes not subject to arbitration.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on this page
• Updating the "Last updated" date
• Sending email notification for significant changes

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us.

16.2 Severability

If any provision is found unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of future enforcement.

16.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

16.5 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control.

17. Contact Information

For questions about these Terms, please contact us: